The role
This role provides marketing and business support to the Timber Sales and Marketing Team, ensuring the smooth delivery of timber operations across the Welsh Government Woodland Estate. Acting as the first point of contact for both internal and external timber customers, the postholder will play a key role in maintaining strong relationships and providing excellent customer service.
Responsibilities include issuing PINs via telephone to facilitate the uplift of timber, completing timber despatch processes such as PIN exceptions, PIN checks, and managing instances of overloading. The role also involves updating weight ticket data within the Timber Sales System and carrying out checks to ensure accuracy and compliance.
This is a varied and customer‑focused position, requiring attention to detail, strong communication skills, and the ability to work collaboratively within a busy operational team.
As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.
This opportunity will be offered as a Fixed Term Appointment until 30 September 2026
To make an informal enquiry about this role, please contact Jeff Evans at jeff.evans@cyfoethnaturiolcymru.gov.uk
Interviews will take place through Microsoft Teams
Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date.
About us
The Timber Sales and Marketing Team sits within the Communications, Customer and Commercial directorate in NRW.
The team is tasked with compliantly delivering against targets for timber income, volume and customer care standards set out in the business plan and Timber Marketing Plan.
The majority of the team are based in the Aberystwyth office but we have offices across Wales.
What you will do
- Receive and process information as required by the business eg invoices received, customer debt levels, self-billing customer invoices, self-billing haulier payments, purchase orders, new supplier registration, health and safety tasks, meeting arrangements, roadside payment requests, stack measure payments PPE orders, roadside stock levels, permissions, staff training plans, the unit training needs analysis, issue haulier PIN numbers, coupe closures/restrictions, road defect reports, weighbridge tickets, contract volume status, despatch ticket status document filing.
- Administer mini competition framework tenders, recording returns and advising tenderers of results.
- Produce maps detailing information for coupe sale purposes eg constraints, power lines, Long Term Contract tenders and DP service tenders.
- Carry out analysis and audit of processes as required eg PIN exceptions and PIN checks, instances of overloading.
- Assist in visits to external customers for non-return of weight tickets and undertake audit checks as required.
- Instigate 3 monthly Equipment & Hearing Checks
- Undertake health and safety duties and responsibilities appropriate to the post
- Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post
- Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
- Any other reasonable duties requested commensurate with the grade of this role.
Your qualifications, experience, knowledge and skills
In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.
- Ability to understand the relevant NRW policy and procedures required to carry out your duties.
- Experience of working autonomously and making decisions without line manager input.
- Skills to ensure that communication is carried out clearly and effectively.
- Experience of software systems eg TMP, MyNRW, GIS, Web Intelligence and Microsoft Office.
Welsh Language level requirements
- Essential: Level A1 - Entry level
Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.
Benefits
This role will offer a range of benefits, including:
- Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme)
- 28 days annual leave, rising to 33 days
- generous leave entitlements for all your life needs
- commitment to professional development
- health and wellbeing benefits and support
- weekly wellbeing hour to use as you choose
See full details for all the employee benefits you will receive.
Please keep reading
We’re passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria.
We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year.
We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses.
We are a Bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.